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After a successful installation of Avaya Aura® Contact Center, Avaya releases a patch for this particular site that is required to fix a problem reported for the CCMS. Currently, the service pack AvayaCC_CCMS_126.96.36.199.11.0021_Patch is installed under CCMS and no roll-up patches have been installed yet.What is a valid name for the site specific patch?
When performing a database restore, Avaya Aura® Contact Center (AACC) services must be shut-down before starting the restore.How are these services shut-down?
A. Use the Stop Shadowing command on the SMMC System Tray to manually shut-down the services.
B. Use the System Control and Monitor utility to manually shut-down the services.
C. The database utility performs the shut-down automatically.
D. Use the Windows Services utility to manually shut-down the services.
You have been asked to install an Avaya Aura® Contact Center High Availability (HA) solution for a customer who already has an existing AACC solution. You have installed the Standby server and entered all of the IP Address information in the HA configuration tool on the existing Primary AACC server.What is the next required step?
A. Install the Replication Server for database replication.
B. Run the High Availability tool on the Standby Server.
C. Perform a backup on the Primary server and execute a restore of the backup on the Standby server.
D. Reboot the Primary and Secondary Server so that they will synchronize.
Avaya Agent Desktop (AAD) is installed on the agent PCs, and the customer wants you to enable the licensed Web Based Statistics feature. After configuring the hostname and port for Web Based Statistics, where do you enable the Web Based Statistics feature?
A. From CCMA > Launchpad > Multimedia > Agent Desktop Configuration > General Settings > Web Statistics
B. From Windows > Apps > Multimedia Dashboard > Web Statistics
C. From CCMA > Launchpad > Configuration > Agent Desktop Configuration > Web Statistics
D. From Windows > Administrative Tools > Services > Web Statistics
A customer has installed Avaya Aura® Contact Center (AACC) on a Platform Vendor Independent (PVI) server. They want to receive real-time data on their client computer via Unicast stream.Where do you set the transmission mode for the site to Unicast?
A. From the CCMS > RSM IP Address window
B. From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > CCMA Settings
C. From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > Real-Time Reporting > RTR Registry Settings
D. From the CCMS > RSMConfig
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